Shipping policy

 UK (excludes Northern Ireland) Shipping

All orders over £30 are shipped free of charge via Royal Mail’s Tracked 48 service, although we occasionally lower this amount at our discretion. For orders below £30, we charge a flat rate shipping fee of £2. Tracked 24 is also available for a small fee. Alternatively, collection is available from Woodhouse Garage, Rochdale, OL12 7RF. 

Once your order has been placed, we aim to deliver it to you within 2-5 working days (although Royal Mail works in mysterious ways sometimes). All orders placed over the weekend or on a bank holiday will be dispatched the next working day. 

All orders are dispatched via Royal Mail Tracked 48 or Tracked 24, depending on the service you choose at checkout. You will be issued with a tracking number with your dispatch confirmation email. Once we have delivered your parcel to Royal Mail and issued you with a tracking number, you can track your order online. 

My order hasn’t arrived, can you trace it please?

If your parcel has not arrived within 7 working days, please contact Royal Mail using the tracking number issued. We only have the same tracking access that you have and are unable to chase deliveries on your behalf. 

I gave you the wrong address, can you resend my parcel?

Please ensure that you have entered the correct shipping address. This is the address that we will send your order to and, if this is inaccurate, your parcel will be returned to us. Please note that, if we need to re-ship your parcel to the correct address, this will incur an additional shipping fee that must be paid before we re-send your parcel. 

How do I qualify for free shipping?

All orders over £30 qualify for free shipping at the moment. Please note, 'free shipping' means your order will be shipped via Royal Mail's Tracked 48 service. 

A confirmation email will be sent to your email address once your order has dispatched. 

Can you send my parcel to Northern Ireland/Europe?

Unfortunately, we are no longer able to ship our products to Europe due to the Brexit rules regarding cosmetic products supplied from the UK since 1st January 2021 (bonkers if you ask us!) We apologise profusely for this and we're as disappointed as you are that this is happening; we really hope that somebody in government pulls their sleeves up and resolves this soon. 

Can you ship internationally?

We're happy to ship orders to Canada and Australia but we no longer ship to the USA due to the additional taxes. Please email us prior to ordering and we'll give you an accurate shipping fee based on the weight of your order. 

  • All parcels will be sent via a Royal Mail International Tracked service or via UPS (International).
  • Your full name, address and a valid phone number are required for us to be able to arrange international parcel shipping.  Please note that our couriers will not deliver to a PO Box (Post Office Box) address. Your full valid address must be entered at the checkout.
  • Additional charges may apply to your order before we are able to dispatch your parcel - any additional charges will be required from us by the courier service due to the volume/weight of your parcel. We reserve the right to cancel your order in full if you do not agree to pay any additional charges.